Terms of Service

Please read these Terms and Conditions ("Terms") carefully before using the Distilleri Essential Oil Wholesale website and placing any orders.

By accessing or using the website, you agree to be bound by these Terms.

1. Agreement to Terms

By accessing or using the services of Distilleri Essential Oil Wholesale, you agree to these Terms. If you disagree with any part of the terms, then you may not access the service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Wholesale Nature of Business

Business-to-Business (B2B): Distilleri Essential Oil Wholesale operates exclusively as a business-to-business supplier. By placing an order, the Customer represents and warrants that they are purchasing products for legitimate commercial resale or use, and not for personal, non-commercial use.

Minimum Order Requirements (MOQ): All orders are subject to any Minimum Order Quantity (MOQ) or minimum purchase value specified on the product pages or at checkout. Orders that do not meet these minimums may be cancelled or adjusted by Distilleri Essential Oil Wholesale.

Pricing: All pricing displayed is wholesale pricing. Distilleri Essential Oil Wholesale reserves the right to change prices without prior notice.

3. Order Placement and Acceptance

Order Confirmation: An order confirmation email signifies that we have received your order request. It does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Acceptance: Distilleri Essential Oil Wholesale reserves the right at any time after receiving your order to accept or decline your order for any reason, including but not limited to the availability of products, errors in the description or price of the product, or error in your order.

Cancellation by Customer: Orders may only be cancelled by the Customer if a written request is received and acknowledged by Distilleri Essential Oil Wholesale before the order has been processed for shipping.

4. Payment Terms

Methods: We accept Visa, Mastercard and Amex, or bank transfers.

Taxes and Duties: The Customer is responsible for all applicable sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any governmental authority on any amounts payable by the Customer.

5. Shipping and Delivery

Shipping Method: Shipping methods and estimated delivery times will be provided at the time of checkout. All delivery dates are estimates and are not guaranteed.Risk of Loss: Risk of loss and title for items purchased from Distilleri Essential Oil Wholesale pass to you upon our delivery to the carrier.

Inspection: The Customer must inspect all shipments immediately upon receipt. Any claims for shortages, errors, or damage sustained in transit must be reported to Distilleri Essential Oil Wholesale within 48 hours of delivery.

6. Returns and Refunds

Due to the nature of essential oil products, all sales are final, with exceptions only for product defects or shipping errors:

Defective or Incorrect Product: If you receive a defective product or an incorrect item, please contact us within 7 days of delivery. We will arrange for a return or replacement at our expense.

Product Quality Disclaimer: Wholesale products are sold "as is." Distilleri Essential Oil Wholesale guarantees the purity and quality of its oils as specified, but cannot be held responsible for differences in scent or color resulting from natural variations in raw materials.

7. Intellectual Property

The website, its original content, features, and functionality are and will remain the exclusive property of Distilleri Essential Oil Wholesale and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Distilleri Essential Oil Wholesale.8. Limitation of Liability

In no event shall Distilleri Essential Oil Wholesale, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; or (iii) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

Effective from: 01/11/2026

Privacy policy

This Privacy Policy describes how Distilleri Essential Oil Wholesale ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website, and how we comply with the Privacy Act 2020 of New Zealand.

1. Information We Collect

We only collect personal information necessary for carrying out our wholesale business operations.

A. Information You Provide Directly

When you create an account or place an order, we collect personal information you provide, which typically includes:

Business Identification: Company name, trading name, NZBN (New Zealand Business Number), and GST registration status.

Contact Information: Name, email address, phone number, and physical billing and shipping addresses.

Payment Information: Payment details (processed securely by third-party providers; we do not store full credit card numbers).

B. Usage and Technical Data

When you access our website, we automatically collect certain information about your device and interaction with our Service:

Log Data: Internet Protocol (IP) address, browser type, operating system, pages viewed, and access times.

Cookies and Tracking: Information gathered through cookies, web beacons, and other tracking technologies to enhance user experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect for the following primary purposes:

Order Fulfilment: To process, confirm, and ship your wholesale orders and manage returns and exchanges.

Communication: To contact you regarding your account, orders, or service updates.

Account Management: To manage your wholesale account, including verification of business credentials.

Improvement: To analyse website usage, measure the effectiveness of our marketing, and improve our product offerings and website functionality.

Legal Compliance: To comply with New Zealand law, respond to legal requests, and protect our rights.

3. Sharing and Disclosure of Information

We value your privacy and only share your personal information in the following limited circumstances:

Service Providers: We share necessary information with third-party service providers who perform functions on our behalf, such as payment processors (for secure transaction handling) and shipping carriers (to deliver your orders). These parties are restricted from using your personal information for any purpose other than providing their services to us.

Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the security or integrity of our Service, or protect the rights or safety of our customers or the public.

Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.

4. Data Security

We take reasonable steps, consistent with the Privacy Act 2020, to protect the personal information we hold from loss, unauthorized access, misuse, disclosure, or alteration. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights under the Privacy Act 2020 (NZ)As a customer in New Zealand, you have certain rights regarding your personal information;

Right of Access: You have the right to request access to the personal information we hold about you.

Right of Correction: You have the right to request the correction of any personal information that is inaccurate or incomplete.

To exercise these rights, please contact us using the details provided below. We will respond to your request within the time frames required by the Privacy Act 2020.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, your rights, or our handling of your personal information, please contact us info@bydistilleri.com